In hospitality, your front office team is your brand’s first impression—and often its lasting one. Whether you’re a hotel group striving for consistency or an individual aiming to elevate your career, the eHotelier Baseline – Front Office Skills course delivers measurable value and global credibility.
This isn’t just another training module. It’s a strategic tool designed to validate and benchmark the essential skills of receptionists, concierge, night managers, and front desk professionals. From check-in procedures to guest communication and service recovery, the course ensures your team operates with precision, confidence, and care.
For Individuals: Elevate Your Career with Confidence
If you’re a front office team member—receptionist, concierge, butler, or night manager—this certification is your opportunity to stand out. The Baseline course assesses your knowledge across key service areas and provides a certificate that highlights your strengths. It also identifies areas for growth, helping you prepare for promotions or specialized roles.
This is more than a resume booster. It’s a globally recognized credential that proves your capability to deliver exceptional guest experiences. With eHotelier’s reputation as a trusted learning provider, your certified grade becomes a badge of excellence.
For Hotel Groups: Standardize Quality, Empower Teams
Consistency in guest service is non-negotiable. The eHotelier Baseline course helps hotel groups ensure every front office team member—from receptionists to team leaders—meets a global standard of professionalism. Use it during onboarding, performance reviews, or as part of your internal promotion strategy.
By certifying your team, you’re not just improving service—you’re protecting your brand. The course provides actionable insights into team strengths and training needs, enabling targeted development and operational excellence.
Ready to benchmark your front office skills against a global standard?
The test comprises 40 questions and must be completed in 40 minutes. Upon completion, learners receive a certificate with their score, establishing their eHotelier certified grade. This credential is recognized worldwide and demonstrates your commitment to excellence in hospitality.
👉 Enroll here.