Two minutes after the call, at 3:50 PM, Wissart received a text from Rodriguez introducing himself as her dedicated team member throughout her home financing journey. The message included instructions to reply “STOP” to opt out.
She did exactly that, replying one minute later at 3:51 PM.
Rocket immediately sent a confirmation: “You have successfully been unsubscribed. You will not receive any more messages from this number.”
But the calls kept coming, the lawsuit alleges. Over the next three weeks, Wissart claims she received calls from the same Rocket number on October 10, 14, 15, 16, 17, 21, 22, 23, 24, 27, 28, and 29. Rodriguez left another voicemail on October 23.
The alleged pattern raises questions about internal compliance systems at one of the industry’s most prominent lenders. Federal regulations require telemarketers to honor a residential subscriber’s do-not-call request within a reasonable time not to exceed ten business days. Multiple calls allegedly continued well beyond that window.