In hospitality, the guest experience begins and ends with housekeeping. Cleanliness, attention to detail, and consistency are non-negotiable. Yet too often, housekeeping teams are undertrained, undervalued, and misaligned across properties. That’s where the Baseline – Housekeeping Skills certification from eHotelier becomes a game-changer—for individuals and hotel groups alike.
For Individuals: Build Your Career with Confidence
If you’re a room attendant, public area cleaner, or laundry attendant, this certification is your opportunity to prove your expertise and take control of your career path. The Baseline evaluates your understanding of cleanliness standards, safety protocols, procedures, and teamwork—core competencies that define service excellence.
By earning your Baseline Certificate, you’ll gain a clear picture of your strengths and areas for growth. More importantly, you’ll position yourself for advancement into supervisory roles and leadership within the housekeeping department. This is not just a test—it’s a career accelerator backed by global recognition.
For Hotel Groups: Standardise Quality Across Properties
Consistency in housekeeping is critical to brand reputation and guest satisfaction. The Baseline certification allows hotel groups to benchmark staff knowledge, identify skill gaps, and implement targeted upskilling across accommodation services.
Whether you’re managing a single property or a portfolio of hotels, this certification helps you align your housekeeping teams to a global standard of excellence. It’s ideal for team leaders, supervisors-in-training, and frontline staff who represent your brand every day.
We used Baseline results to launch targeted training—and saw revenue rise within months. It helped us turn insights into measurable business outcomes.– Swiss Belhotel International
The test includes 40 questions and must be completed in 40 minutes. Upon completion, learners receive a certificate with their score, providing an eHotelier certified grade—a globally recognised benchmark of housekeeping knowledge.
This certification is more than a credential. It’s a strategic tool for individuals and hotel groups to drive operational excellence, enhance guest satisfaction, and build a culture of pride and professionalism.
👉 Enroll in the Baseline – Housekeeping Skills course now