Hosted by BHN editor Eloise Hanson.
In partnership with Agilysys.
Time: 14:00 – 15:00 BST
Online | Free to attend
In today’s experience-driven economy, the most successful hotel brands are shifting focus from selling rooms to curating end-to-end guest journeys. This evolution is opening new opportunities to personalise each touchpoint, deepen guest engagement, and unlock revenue beyond the traditional stay.
What you will learn:
- How hotels are adapting to the experience economy, and what stands in the way of full integration
- Strategies for elevating ancillary services into revenue-generating guest experiences
- How smart technology can tailor offers, upsells, and experiences to individual guests
- The role of staff in revenue strategy and their impact on guest satisfaction and loyalty
Expert speakers
To be confirmed soon.
Who should attend:
- Hotel owners, investors and developers
- Operators and third-party management companies
- C-suite executives, general manages and senior teams
- Technology providers
- Service providers