Building trust in a tech-driven future
Technology is changing the profession, but White sees it as an opportunity – not a threat. “AI will replace you – if you let it,” he said. “But if you use it as a tool, it can enhance what you do.”
He said brokers must invest in systems that keep them connected to clients long after closing. “You need a CRM. You need up-to-date software. And you need a strategy to stay top of mind. That’s how you get referral business and build long-term relationships.”
Reflecting on the industry’s digital pivot since 2020, he said adaptation is non – negotiable. “Five years ago, we weren’t using Zoom. Now look at us. Brokers have to evolve just as quickly. And we have.”
Leading with policy and purpose
White is preparing to take the helm of NAMB again with a clear focus: closing the homeownership gap. “NAMB’s been advocating since 1973. We’re continuing that work – especially for underserved communities,” he said.
Current efforts include pushing legislation around trigger leads and working with regulators at FHFA and FHA. “We’re bringing ideas directly to them. But advocacy alone isn’t enough. We also have to equip loan originators with the tools and training to make a difference.”