roommaster has announced the official launch of roommaster Concierge, powered by Sadie AI, an AI-powered virtual concierge system that transforms how independent hotels manage guest communications and capture revenue opportunities around the clock.
This solution addresses one of the most persistent operational challenges that independent properties face: how to maintain exceptional guest service standards while maximizing revenue capture, especially during off-hours when staffing is limited.
“We’re excited to launch roommaster Concierge, which represents our commitment to solving real operational problems for hoteliers,” said Steven Berger, Managing Director, roommaster Software. “We’ve created a solution that not only automates conversations but enhances the entire guest journey while capturing revenue that would otherwise be lost due to staffing constraints.”
Independent hotel operators now have access to enterprise-level guest communication technology that seamlessly integrates into their current operations. The solution provides independent hoteliers with several practical advantages:
- 24/7 Availability: Never miss a booking opportunity, regardless of time zones or staffing limitations
- Multilingual Support: Communicate with international guests in their preferred language
- Seamless Integration: Direct connection with existing PMS and reservation systems
- Revenue Capture: Convert inquiries that would typically go to voicemail into confirmed bookings
- Staff Optimization: Free human team to focus on high-value, in-person guest interactions
- Consistent Service: Maintain service standards regardless of staffing challenges or seasonal fluctuations
- Operational Insights: Gain valuable data about guest preferences and booking patterns
The implementation is designed with real-world hotel operations in mind, offering streamlined onboarding and seamless integration with roommaster property management systems.
Availability
roommaster Concierge is now available to independent hotels and hotels groups. Properties interested in implementing the solution can learn more and get started at www.innquest.com/hotel-ai-agent/.
Global Industry Trust
More than 5,500 properties across 100 countries trust roommaster, with over 440,000 rooms managed daily through the company’s flagship property management software for hotels, roommaster PMS. This global presence underscores the commitment to delivering reliable, innovative solutions that empower hoteliers worldwide.
About roommaster Software
roommaster Software is a leader in hospitality technology, dedicated to delivering innovative solutions that streamline operations and enhance guest experiences. roommaster PMS empowers hoteliers with reliable, robust, and user-friendly tools to manage their properties efficiently.
About roommaster
roommaster, previously known as innQuest, is a hospitality software company serving independent hotels, inns, resorts, and management groups in over 100 countries. With a reputation built over three decades, roommaster delivers reliable, purpose-built tools that simplify operations and improve the guest experience.
With a clear focus on innovation, simplicity, and service, roommaster helps hoteliers thrive in a dynamic industry while staying true to one principle, hospitality, simplified.
Visha Kugan
roommaster Software