J.D. Power’s ratings for Farmers Insurance
|
Product Line
|
J.D. Power ratings/score
|
Notes
|
|---|---|---|
|
Auto insurance
|
809 out of 1000
|
Slightly below industry average
|
|
Homeowners’ claims
|
Not among top-ranked
|
Average to below-average customer satisfaction
|
|
Digital tools
|
Lower ratings
|
Impacts customer shopping experience
|
In terms of auto insurance, Farmers scored 809 out of a perfect score of 1000 in J.D. Power’s latest auto insurance study. This ranking is slightly below the industry average of 818. The study based its score on metrics like trust, policy offerings, price, billing, customer interactions, and claims handling.