Yet many lenders still rely on outdated, manual systems to meet those expectations. The result? Slower pipelines and growing risk exposure. It’s time to change that.
Automation is a risk mitigation strategy
Automation isn’t just about moving faster, it’s about mitigating risk. When built into the loan process, automation can be used to identify mismatches, enforce disclosures, and detect potential compliance gaps long before closing. Systems can track deadlines and keep teams aligned without needing to chase down every file manually.
This shift turns compliance from reactive to proactive. Rather than reviewing files after the fact, lenders can manage risk in real time and document every decision along the way to create a more seamless and secure experience for borrowers
A 2024 case study of machine learning-based compliance software found that document processing time dropped from 7 days to 1.5 days, while accuracy in identifying compliance issues rose from 78% to 93%. Manual effort dropped by more than 70%, freeing up employees to focus on strategy rather than box-checking. For lenders, automation can create similar efficiencies, allowing teams to spend more time addressing borrower needs and delivering a more personalized experience.
The cost of standing still
Failing to modernize compliance workflows in today’s environment is risky. In 2024 alone, mortgage originators issued $115 million in refunds across more than 130,000 loans, primarily related to unlawful fees and improper disclosures. Since 2021, redlining enforcement has resulted in at least $140 million in remediation. These payouts aren’t the result of small slip-ups. They’re the product of institutional breakdowns in compliance. And when compliance fails, it’s the borrower who is left to deal with confusion, delayed closings, unexpected costs, and lost trust.
Why? Because manual processes increase exposure. They slow down reviews, make audits harder, and increase the likelihood of human error, which is problematic in an industry where the regulatory environment is constantly evolving.
The burden on compliance teams reflects this reality. In 2025, over 60% of compliance officers report spending up to seven hours per week just tracking regulatory changes. One-third of lenders now plan to expand their risk and compliance departments, because rising regulatory demands are leaving teams stretched thin.
However, expanding headcount isn’t a sustainable long-term solution. Compliance teams need smarter tools to ease the strain, keep pace with shifting demands, and focus on strategic oversight.
The industry is already moving
Forward-looking lenders are investing in compliance processes that put tech at the forefront of their business models. From automated pre-close audits to AI-powered document validation, new tools are transforming how companies manage and measure risk. These solutions enhance efficiency, increase transparency, mitigate repurchase risk, and position lenders to adapt as regulations shift. When lenders combine human expertise with scalable technology, we can deliver better outcomes for borrowers, partners, and regulators.
Craig Ungaro is Chief Operating Officer at AnnieMac Home Mortgage.
This column does not necessarily reflect the opinion of HousingWire’s editorial department and its owners.
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