- A cyber-related disruption has affected the Collins Aerospace MUSE check-in and boarding software at several European airports.
- Affected major hubs include London’s Heathrow, Berlin’s Brandenburg, and Brussels Airport, leading to some delays and cancellations.
- The primary impact is limited to electronic customer check-in and baggage drop systems.
- The situation is being managed by switching to manual check-in operations as a temporary, effective backup.
Recent news of a cyber-related disruption at a key system provider for several European airports highlights the incredible resilience and commitment of the air travel industry. The issue stems from a “cyber-related disruption” affecting Collins Aerospace’s MUSE (Multi-User System Environment) software, a system vital for electronic check-in and boarding at certain locations.
While airports like London’s Heathrow Airport, Berlin’s Brandenburg Airport, and Brussels Airport have experienced impacts, leading to some flight delays and cancellations, the situation is being managed effectively. The key to maintaining continuity is the availability of manual check-in operations—a robust, proven backup system that is successfully mitigating the disruption. This quick pivot demonstrates excellent contingency planning and dedication to passenger service.
The parent company, RTX, has confirmed they are actively and urgently working to resolve the issue and restore full system functionality as quickly as possible. This focused effort is a testament to the continuous improvement and rapid response capabilities within the technology sector supporting global travel.
It’s also reassuring to note that many other major European hubs, including those in Paris, Frankfurt, and Amsterdam, have reported no impact, underscoring the geographically limited nature of this specific event. Travelers should feel confident that airlines and airports are prioritizing their journeys, using all available resources to minimize inconvenience and keep passengers moving toward their destinations. This is a temporary challenge being met with competence and determination.